Shipping Policy

Thank you for choosing Save & Bloom!

As a small business based in the UK focusing on handmade items, we put love and care into every single item we create. Below you'll find all the details you need about how we get your order to your front door.

1. Processing Times

Orders are typically processed and dispatched within 1-3 business days of receiving payment. Please note that processing times may vary during peak seasons or promotional periods. Personalised or custom orders with intricate or complex designs may require a little extra production and shipping time to ensure everything is perfect.

2. Shipping Options & Costs

We use Royal Mail to ship our products to customers within the United Kingdom.

Our shipping options include:

Royal Mail Tracked 48 for Large Letters.
Royal Mail Tracked 48 for Small Parcels.

We currently do not offer international shipping outside of Mainland UK.

3. Delivery Estimates

Once dispatched, these are the estimated delivery times:

Royal Mail Tracked 48 Large Letters: 2-3 working days.

Royal Mail Tracked 48 Small Parcels: 2-3 working days.

Please remember these are estimates and external service delays are outside our control and that the service may be slower during bank holiday weekends and over Christmas.

4. Order Tracking

Tracking information will be provided once the order has been dispatched. Customers can track their orders using the provided tracking number on the Royal Mail website.

Our current processing time is 3-5 working days.

5. Final Shipping Costs

Shipping costs are calculated based on the weight of the package, shipping method, and the destination address. Shipping costs will be displayed during the checkout process before the order is confirmed.

Free shipping is offered for orders over £10 excluding orders with binders. Free shipping will be applied on eligble orders at checkout.

6. Delays & Lost Parcels

Customers are responsible for providing accurate and complete shipping addresses at the time of checkout. We are not liable for any delays or non-delivery of orders due to incorrect or incomplete shipping information provided by the customer. If you provided correct shipping information and Royal Mail Track & Trace shows the item as delivered but you believe it has not been received, please contact us at saveandbloom@gmail.com. We will investigate with Royal Mail before deciding the appropriate resolution. If you believe your parcel has been stolen after delivery, we recommend reporting the matter to your local police.

7. Address Errors & Returned Parcels

Please double-check your delivery address during checkout. If a parcel is returned to us due to an incorrect address or failure to collect, customers are responsible for the cost of reshipping. Original shipping costs are non-refundable in these cases.

8. Shipping Restrictions

Certain products may be subject to shipping restrictions or regulations imposed by Royal Mail or international shipping authorities. We reserve the right to refuse to ship any products that are prohibited or restricted by law.

9. Changes

We work quickly once we start! If you need to change your address, please email us within 2 hours of placing the order. Once processing has begun, changes may not be possible.

10. Contact Us

Got a question about your parcel? We are here to help! Please email saveandbloom@gmail.com with your order number. We strive to respond to all inquiries within 48 hours.

Our current processing time is 3-5 working days.