Refunds, Returns & Cancellations

Thank you for choosing Save & Bloom!

As a small business based in the UK focusing on handmade items, we put love and care into every single item we create. Below you'll find all the details you need about refunds, returns & cancellations. Nothing in this policy affects your statutory rights under UK consumer law.

Please ensure you read the following terms and conditions carefully before you place our order.

1. Returns & Refunds

If there is an issue with your order, please contact us at saveandbloom@gmail.com and we will do our best to help. If you change your mind about your purchase, you have 14 days from receiving your order to contact us and let us know you wish to return it. You then have a further 14 days to return the item. Returned items must be unused and in their original packaging (our return address can be found on the address label of the original packaging). Return postage costs are the buyer's responsibility. If returned items show signs of use beyond what is necessary to inspect them, we may make a deduction from your refund to reflect any loss in value. Refunds will be processed within 14 days of receiving the returned item and will be made to the original payment method.

Personalised products and made-to-order Christmas Advent Boxes cannot be returned if you change your mind. This does not affect your statutory rights if an item is faulty. Oopsie products cannot be refunded for defects that were disclosed at the time of purchase. This does not affect your statutory rights if the item has an undisclosed fault or develops a fault.

If an order is returned to us because an incorrect or incomplete delivery address was provided at checkout, the customer will be responsible for the cost of re-sending the order. If Royal Mail Track & Trace shows the item as delivered but you believe it has not been received, please contact us. We will investigate with Royal Mail before deciding the appropriate resolution. If you believe your parcel has been stolen after delivery, we recommend reporting the matter to your local police. If your order is confirmed by Royal Mail as lost in transit, we will offer either a replacement or a full refund.

2. Cancellations

Orders may be cancelled before dispatch. Once an order has been dispatched, it cannot be cancelled, but eligible items may still be returned in accordance with our Returns Policy. Personalised or made-to-order products cannot be cancelled once production has begun, as they are made specifically to your requirements. This does not affect your statutory rights if an item is faulty.

3. Changes

If you wish to make a change to your order, please contact us at saveandbloom@gmail.com as soon as possible, and ideally within 2 hours of placing your order. We aim to process orders quickly, so once production or packing has begun, we may no longer be able to make changes. While we will always do our best to accommodate your request, changes cannot be guaranteed.